Privacy Policy

1. Information We Collect

A. Information You Provide

We may collect information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Delivery address and location details
• Account login credentials
• Communications with ShoreDrop (e.g., support inquiries, feedback)

B. Payment Information

Payments are processed by third-party providers, including Stripe. ShoreDrop does not store full payment card details. We may receive limited information such as payment status, billing metadata, and the last four digits of a card.

C. Automatically Collected Information

When you use the Services, we may automatically collect:

• Device type, operating system, and browser type
• IP address
• Usage data and app interactions
• Log files and diagnostic information

D. Location Data

We collect precise or approximate location data to:

• Enable delivery services
• Identify nearby service areas
• Improve logistics and user experience

You may disable location services through your device settings, but doing so may limit functionality.

E. Delivery Confirmation Data

To verify fulfillment and prevent fraud, we may collect:

• Delivery confirmation photos
• GPS coordinates and timestamps
• Order completion status

F. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, including:

• Essential cookies — required for core functionality
• Analytics cookies — help us understand usage (e.g., analytics tools)
• Preference cookies — remember your settings

You may disable cookies through your browser settings; however, this may impact functionality. Where required by law, we will obtain consent before using non-essential cookies.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Services
• Process transactions and fulfill orders
• Enable deliveries and location-based services
• Communicate updates, confirmations, and customer support
• Improve our app, website, and user experience
• Send marketing and promotional communications (you may opt out)
• Detect, prevent, and investigate fraud or misuse
• Comply with legal and regulatory obligations

3. How We Share Information

We do not sell your personal information.

We may share information with:

• Service providers and partners, including delivery personnel and vendors
• Payment processors, including Stripe, to complete transactions
• Analytics providers to understand usage and improve performance
• Legal authorities when required by law or to protect rights, safety, or property

All third parties are contractually required to safeguard your information and use it only for authorized purposes.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including encryption in transit (TLS/SSL) and access controls. However, no system is completely secure, and we cannot guarantee absolute security. In the event of a data breach, we will provide notice as required by applicable law.

5. Data Retention

We retain personal information only as long as necessary to:

• Provide the Services
• Complete transactions
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When data is no longer needed, we will securely delete or anonymize it.

6. Your Rights & Choices (Virginia Residents)

If you are a resident of Virginia, you have rights under the Virginia Consumer Data Protection Act (CDPA), including:

• Right to Access — confirm and access your personal data
• Right to Correct — request correction of inaccuracies
• Right to Delete — request deletion of your data
• Right to Data Portability — receive your data in a portable format
• Right to Opt Out — opt out of targeted advertising, sale of personal data, or certain profiling
• Right to Appeal — appeal our decision if we deny your request

To exercise your rights, contact us using the information below.

We will respond within 45 days, with a possible extension of an additional 45 days where permitted by law.

We will not discriminate against you for exercising your rights.

Marketing Opt-Out

You may opt out of marketing emails at any time by:

• Clicking "unsubscribe" in emails
• Contacting us directly

7. Communications

By using the Services, you consent to receive:

• Transactional communications (orders, updates, support)
• Service-related notifications
• Promotional communications (subject to opt-out)

Message and data rates may apply.

8. Children's Privacy

The Services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will delete it.

9. Third-Party Links

Our Services may contain links to third-party websites. ShoreDrop is not responsible for their privacy practices and encourages you to review their policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When material changes are made, we may notify you via email or in-app notice. The updated policy will include a revised "Last Updated" date. Continued use of the Services constitutes acceptance of the updated policy.

11. Contact Information

If you have questions or wish to exercise your privacy rights, contact us:

📧 admin@shoredropapp.com

🌐 www.shoredropapp.com

ShoreDrop LLC

Mailing Address: 3305 Kensington Street, Virginia Beach, VA 23452