Privacy Policy

1. Information We Collect

A. Information You Provide

We may collect information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Delivery address and location details
• Account login credentials
• Communications with ShoreDrop (e.g., support inquiries, feedback)

B. Payment Information

Payments are processed by Stripe on ShoreDrop's behalf to complete checkout. Stripe does not receive SMS opt-in or messaging consent data for marketing. ShoreDrop does not store full payment card details. We may receive limited information such as payment status, billing metadata, and the last four digits of a card.

C. Automatically Collected Information

When you use the Services, we may automatically collect:

• Device type, operating system, and browser type
• IP address
• Usage data and app interactions
• Log files and diagnostic information

D. Location Data

We collect precise or approximate location data to:

• Enable delivery services
• Identify nearby service areas
• Improve logistics and user experience

You may disable location services through your device settings, but doing so may limit functionality.

E. Delivery Confirmation Data

To verify fulfillment and prevent fraud, we may collect:

• Delivery confirmation photos
• GPS coordinates and timestamps
• Order completion status

F. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, including:

• Essential cookies — required for core functionality
• Analytics cookies — help us understand usage (e.g., analytics tools)
• Preference cookies — remember your settings

You may disable cookies through your browser settings; however, this may impact functionality. Where required by law, we will obtain consent before using non-essential cookies.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Services
• Process transactions and fulfill orders
• Enable deliveries and location-based services
• Communicate updates, confirmations, and customer support
• Improve our app, website, and user experience
• Detect, prevent, and investigate fraud or misuse
• Comply with legal and regulatory obligations

3. How We Share Information

We do not sell your personal information.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

We do not share personal information with third parties, affiliates, or lead generators for marketing or promotional purposes. We do not sell, rent, or trade mobile numbers or SMS opt-in data.

We may share information only as needed to fulfill your order and operate the Services:

• ShoreDrop crew, to deliver and set up your order
• Payment processors, including Stripe, to complete transactions
• Legal authorities when required by law or to protect rights, safety, or property

Those parties may use the information only to provide that service. They may not use it for their own marketing.

Phone numbers collected at checkout are used only to send transactional SMS about that order (confirmation, delivery status, and support chat), and for cancellations, refunds, or emergencies. Message frequency varies by order. Message and data rates may apply.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including encryption in transit (TLS/SSL) and access controls. However, no system is completely secure, and we cannot guarantee absolute security. In the event of a data breach, we will provide notice as required by applicable law.

5. Data Retention

We retain personal information only as long as necessary to:

• Provide the Services
• Complete transactions
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When data is no longer needed, we will securely delete or anonymize it.

6. Your Rights & Choices (Virginia Residents)

If you are a resident of Virginia, you have rights under the Virginia Consumer Data Protection Act (CDPA), including:

• Right to Access — confirm and access your personal data
• Right to Correct — request correction of inaccuracies
• Right to Delete — request deletion of your data
• Right to Data Portability — receive your data in a portable format
• Right to Opt Out — opt out of targeted advertising or certain profiling (ShoreDrop does not sell personal data)
• Right to Appeal — appeal our decision if we deny your request

Signed-in ShoreDrop accounts: You can permanently delete your account anytime in the app under Profile → Delete account, or request deletion without the app at shoredropapp.com/delete-account. This removes your login and anonymizes identifiable information on past orders tied to your account.

To exercise your rights, contact us using the information below.

We will respond within 45 days, with a possible extension of an additional 45 days where permitted by law.

We will not discriminate against you for exercising your rights.

7. Communications

When you provide your mobile number at checkout and check the SMS consent box, you agree to receive transactional SMS from ShoreDrop about that order only: order confirmation, delivery status updates (on the way, setting up, ready), and two-way support chat. Message frequency varies by order. Message and data rates may apply. Reply STOP to opt out; HELP for help.

By using the Services, you also consent to receive:

• Transactional email (orders, updates, support)
• Service-related notifications, including push notifications in the app

We do not send marketing or promotional SMS on this program. See shoredropapp.com/sms for the full SMS consent flow.

8. Children's Privacy

The Services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will delete it.

9. Other Websites

Our Services may contain links to other websites. ShoreDrop is not responsible for those sites and encourages you to review their policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When material changes are made, we may notify you via email or in-app notice. The updated policy will include a revised "Last Updated" date. Continued use of the Services constitutes acceptance of the updated policy.

11. Contact Information

If you have questions or wish to exercise your privacy rights, contact us:

📧 admin@shoredropapp.com

🌐 www.shoredropapp.com

ShoreDrop LLC

Mailing Address: 3305 Kensington Street, Virginia Beach, VA 23452